Legal

Privacy Policy

Last updated: February 2026. This policy explains how Jwebly collects, uses, and protects your personal data in accordance with UK GDPR and the Data Protection Act 2018.

Who we are

Jwebly is an operational intelligence agency based in the United Kingdom, providing custom AI automation systems and managed workflow services to businesses. For the purposes of UK data protection law, Jwebly is the data controller responsible for your personal data. Contact: hello@jwebly.co.uk

What data we collect

Identity data: Your name and company name, provided via contact forms or during discovery calls.

Contact data: Email address and phone number, used to respond to enquiries and deliver services.

Technical data: IP address, browser type, device type, and usage patterns collected via analytics cookies (Google Analytics 4).

AI chat data: Conversations with Joe (our AI assistant) are processed in real-time by Anthropic's Claude API. Conversation history may be retained for a limited period to maintain session continuity.

Service data: For clients, workflow configuration, business process details, and integration credentials shared during service delivery.

How we use your data

Service delivery: To build, deploy, and support your automation workflows and AI agent systems.

Communication: To respond to enquiries, send project updates, and provide support.

Analytics: To understand how our website is used and improve our content and services. We use Google Analytics 4 with anonymised IP addresses.

Marketing: We may send occasional emails about services or updates. You can unsubscribe at any time. We never sell your data to third parties.

Data privacy in your workflows

When we build automation workflows or AI agents for your business, your client and operational data is treated with strict privacy controls: Your data is never used to train external AI models, including those from Anthropic, OpenAI, or any other provider. Workflows are isolated and access-controlled. Data processed in your system is not visible to or shared with other Jwebly clients. We operate on a need-to-know basis. Only team members directly involved in your project have access to your workflow data. All client data is handled in compliance with UK GDPR.

Data retention

We retain personal data only for as long as necessary: Contact enquiry data: up to 2 years from last contact. Client project data: up to 3 years from project completion. AI chat sessions: session data is not permanently stored unless you create an account. Analytics data: in line with Google Analytics 4 default retention (14 months). You may request deletion of your data at any time by contacting hello@jwebly.co.uk.

Third-party processors

Anthropic: Claude API used to power the Joe AI assistant. Anthropic processes messages in real-time and does not retain them for model training by default under API terms.

Google Analytics: Website analytics with anonymised IP addresses. You can opt out via your browser settings or the Google Analytics opt-out extension.

Zoho Bookings: Used to schedule discovery calls. Subject to Zoho's own privacy policy.

n8n / Make: Automation platforms used in workflow delivery. Data processed through these platforms is configured and controlled by Jwebly on behalf of the client.

Cookies

We use the following types of cookies: Essential cookies: required for the website to function correctly. Analytics cookies: Google Analytics 4, used to understand site usage. These are only set with your consent. You can manage cookie preferences via your browser settings. Disabling analytics cookies will not affect your ability to use the site.

Your rights under UK GDPR

Access: Request a copy of the personal data we hold about you.

Rectification: Request correction of inaccurate or incomplete data.

Erasure: Request deletion of your data where there is no legitimate reason to retain it.

Restriction: Request that we limit processing of your data in certain circumstances.

Portability: Request that we transfer your data in a structured, machine-readable format.

Object: Object to processing of your data for direct marketing at any time.

Contact and complaints

To exercise your rights or raise a data concern, contact us at hello@jwebly.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.